Privacy Policy

1. Introduction

Tensora ("we", "us", "our") operates an online AI development school based at 188 Si Lom Road, Suriyawong, Bang Rak, Bangkok 10500, Thailand. This Privacy Policy explains how we collect, use, store, and protect personal data submitted to us through this website and in connection with our courses.

This policy applies to all visitors to our website and to individuals who enquire about or enrol in our courses. By using this website or submitting your personal information to us, you acknowledge the practices described here.

For questions about how we handle your data, contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Enquiry and enrolment forms: name, email address, phone number (optional), and any message content you include.
• Course participation: exercise submissions, feedback exchanges, and communication with instructors or mentors during a course.
• Website analytics: anonymised usage data such as pages visited and time on site, collected through analytics cookies if you have consented.
• Cookies: see Section 6 and our Cookie Policy for details.

We process personal data on the following legal bases under the Personal Data Protection Act B.E. 2562 (2019) (PDPA) of Thailand:

• Contract: to respond to course enquiries and deliver the services you have enrolled in.
• Legitimate interest: to improve our courses and communicate relevant updates to enrolled learners.
• Consent: for optional analytics and marketing cookies, and for any marketing communications you opt into.

3. How We Use Your Data

• Responding to enquiries and providing information about our courses
• Processing enrolment and delivering course materials
• Providing instructor feedback, mentoring sessions, and learner support
• Issuing course completion records where applicable
• Sending administrative emails related to your enrolment
• Improving course content based on aggregated learner feedback
• Complying with legal obligations applicable in Thailand

We do not sell or rent personal data to third parties. We do not share your data with advertising networks. If we use a third-party service provider (for example, an email delivery service), we ensure they process data only as instructed and do not use it for their own purposes.

Data retention: enquiry data is retained for up to 24 months after last contact. Enrolment records are retained for up to 5 years after course completion for administrative purposes.

4. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, loss, or disclosure. These include:

• Data transmitted via this website is encrypted using TLS
• Access to personal data is restricted to staff and instructors who need it to deliver services
• We do not store payment card data — payments are handled by a third-party processor
• In the event of a data breach that poses a risk to individuals, we will notify affected parties and relevant authorities as required under Thai PDPA

5. Cookies

We use essential cookies to operate the website and, with your consent, analytics cookies to understand how it is used. You can manage your preferences at any time via our Cookie Policy page. We do not use marketing or tracking cookies without your explicit consent.

6. Your Rights

Under the Thai Personal Data Protection Act, you have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of your data in certain circumstances
• Restriction: request that we limit how we process your data
• Portability: receive your data in a structured, commonly used format
• Objection: object to processing based on legitimate interest
• Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any third-party site before providing personal information.

8. Children's Privacy

Our courses are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that data from a minor has been submitted, we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date. Continued use of our website or services after such changes constitutes acceptance of the updated policy.

10. Contact

Data controller: Tensora
Address: 188 Si Lom Road, Suriyawong, Bang Rak, Bangkok 10500, Thailand
Email: [email protected]
Phone: +66 2 235 8417